You can delete your Jaser account yourself, from inside the app. This page explains how, and exactly what happens — Google Play requires that this be available on the web as well as in the app. It covers both apps: the rider app (Jaser) and the driver app (Jaser Captain), including institution accounts in the driver app.
How to delete your account
In the rider app (Jaser): open Profile, then Delete account.
In the driver app (Jaser Captain): open Profile, then Delete account.
In both apps you confirm with a 6-digit code that we send by SMS to the account's mobile number, because the deletion is immediate and cannot be undone. If you are a driver with earnings not yet paid out, the amount owed to you is shown before you confirm. Deleting does not cancel what you are owed, but the payout will then be arranged through our support team, so you may prefer to wait for it first.
When deletion has to wait. The app will not delete an account while it has an active or upcoming ride (as the rider or as the driver), an active parade request or parade assignment, or an active contract. A rider also cannot delete an account that has an unpaid ride. Finish, cancel or settle it first, then try again.
If you cannot reach the app — for example you have lost the mobile number the account is registered to — write to support@markabatjaser.com from the email address on the account, or with enough detail for us to identify it, and we will carry out the deletion for you.
Institution accounts
Institution administrators sign in to the driver app (Jaser Captain) to manage their institution's drivers and fleet. An institution account cannot be deleted from inside the app, because the account also holds the institution's fleet, its drivers and its settlement records. Jaser closes it on request.
To ask for the closure: in the latest version of Jaser Captain, open My account, then Delete account. This sends a closure request to Jaser, and the same screen shows the request's status, with our reason if we decline it. With an older version of the app, or if you cannot reach the app, write to support@markabatjaser.com giving the institution's name and the mobile number registered for its administrator. We may ask you to confirm the request from that number.
What the closure does, in this order:
- The institution is suspended. Bookings on its fleet or with its drivers that have not started are cancelled, and the riders are refunded in full, or for the unused part of a contract already under way. A trip already on the road is never interrupted: we close the account once it has ended.
- The accounts of the institution's own drivers are disabled, and they are signed out.
- The institution's fleet is archived.
- Its affiliations end. The captains affiliated with it, who drive their own cars, are told, and they keep their own accounts and cars.
- The administrator's personal data — their name and mobile number — is deleted, and all their signed-in sessions end. The institution's contact details and the documents it uploaded (the commercial-registration document, the transport authority licence and the authorization letter) are deleted too. If the administrator also drives on Jaser with the same account, that driver account is closed as well.
The institution's IBAN is deleted at the same time, unless Jaser still owes the institution money: it is then kept only until that amount has been paid, and deleted once it is. The institution's invoices and settlement records, its commercial-registration number, its tax number and its transport licence number are kept for the periods Saudi tax and commercial rules require.
We tell the administrator when the closure is done, by a notification in the app and a text message to their registered mobile number.
What is deleted
- Your name, email address and profile photo
- Your saved locations
- Your stored payment methods and the tokens that allow them to be charged
- Your push-notification tokens, on both apps
- All signed-in sessions, immediately
- Your mobile number, which is replaced by a non-identifying placeholder — this also releases the number, so you may register again later with the same number if you wish
If you drove on Jaser, also: your national ID or Iqama number, your IBAN, your driving-licence photograph, your profile photograph, your vehicle registration document (istimara) and vehicle photographs, and your stored location history — including the historical audit copies of those fields, not only the current values. Any vehicle you own is archived, and its make, model and plate number stay on the archived record. Any institution-owned vehicle assigned to you is released back to the fleet, and any affiliation with a transport institution is ended.
What is kept, and why
Deleting your account does not erase the record that the trips happened. Saudi transport and tax regulation requires those records to survive, so the account is made anonymous rather than removed:
- Trips, invoices, payment transactions and settlement records — required for tax and transport compliance. Pickup and drop-off details stay on these records because they describe the journey, not your identity.
- The regulatory ride manifest, including the driver identity snapshot the regulator requires to be recorded on it.
- Ratings and chat messages — a rating never carried the rider's identity to the driver in the first place, and after deletion these point at an account that no longer identifies anyone.
- Consent records — which document you accepted, which version of it, and when. They are the record of what you agreed to.
None of the retained records can be used to contact you or to identify you from the app.
How long it takes
The deletion is applied immediately, in a single transaction. There is no waiting period and no recovery window. Routine encrypted infrastructure backups may retain the previous state for a short period before they age out; those backups are not accessible to the app and are not used to restore a deleted account.
Deleting some of your data without closing your account
You do not have to close your account to remove data from it.
In the rider app, at any time:
- Saved locations — open Profile → Saved locations and delete any entry. It is removed immediately and permanently.
- Payment methods — open Profile → Payment methods and remove a card. The stored token is deleted so the card can no longer be charged.
- Profile photo and name — edit or clear them in Profile.
In the driver app: a driver's national ID or Iqama, IBAN, licence and vehicle documents are required to drive on Jaser, so while the driver account is active we can correct them on request but not remove them. To remove them, delete the account as described above. You can replace your profile photo from Profile at any time.
For anything else, in either app, write to privacy@markabatjaser.com from the mobile number or email on your account and tell us what you want removed. Under the Saudi Personal Data Protection Law you may ask us to correct data, delete it, or explain how it is processed, and we respond within the period the Regulations allow.
What we cannot delete on request is the same statutory set described above: completed trips, invoices, payment transactions, settlement records and the regulatory ride manifest. Saudi tax and transport rules require those to survive, and that applies whether you delete one item or your whole account.
Questions
privacy@markabatjaser.com — Markabat Jasir Company, Jeddah, Kingdom of Saudi Arabia.
See also the Privacy Policy and the Terms of Service.