We are here to help with anything about your account, a trip, a driver, a fare or a payment.
Contact us
| General support | support@markabatjaser.com |
| Phone | +966 56 003 5078 |
| In-app | Support is also reachable from inside both apps |
| Privacy and data requests | privacy@markabatjaser.com |
These are the contact channels published in our Terms of Service.
Complaints receive an outcome within five business days of receipt — that is a commitment in clause 17 of the Terms, not a target. We acknowledge receipt, examine the booking, liaise with the service provider where needed, and come back to you with the result.
To help us reach an answer on the first reply, please include:
- the mobile number your account is registered to;
- the date and approximate time of the trip;
- the pickup and drop-off you entered;
- and, for anything about money, the amount you expected and the amount you were charged.
Common questions
I did not receive my sign-in code. Codes arrive by SMS to the number you entered, usually within a few seconds. Check that the number is correct and includes the country code, and that you have signal. You can request a new code after 60 seconds.
I was charged the wrong fare. The fare is calculated from the distance and duration of the route, the vehicle tier, and VAT at the statutory rate. If the route changed during the trip, the final fare can differ from the estimate you saw when booking. Write to us with the trip date and the two amounts and we will look at the record.
I left something in the vehicle. Tell us as soon as you can and we will try to put you in contact with the driver. We cannot guarantee recovery.
I want to delete my account. You can do it yourself from inside the app — see Deleting your account for exactly what is removed and what is kept.
I am a driver and I have not been paid. Earnings settle to the IBAN on your account on the platform's payout schedule. If an amount looks wrong, send us the trip dates in question.
Reporting a safety concern
If something happened during a trip that worried you, report it from inside the app on the trip in question, or write to support@markabatjaser.com with the trip details. Reports are read by our staff and can lead to a warning, a suspension or removal from the platform.
In an emergency, contact the Saudi emergency services on 911 first.